PIASS STAFF RETREAT
Staff Retreat is a special time for reflection and renewal, ensuring the growth of any institution through re-evaluation of its goals. It is a suitable moment for building team spirit among coworkers and for planning together.
In this regards, Protestant Institute of Arts and Social sciences (PIASS) organized a retreat for its staff on the topic of “Customer and Colleague Care.” This retreat was held on November 28, 2014.
Taken from the frantic pace of their daily actions to a calm world of a green surrounding in Gihindamuyaga village, PIASS staff was enthusiastic and relaxed. They were welcomed by the Vice Chancellor, Prof Dr Benoit GIRARDIN, who appreciated how PIASS community is growing both in quality and quantity and expressed his pride that different denominations among are found in the institution which is used to be owned by protestant churches.
Academic Staff, Administrative staff, Technical Staff and Support staff during the retreat
PIASS is a church based institution and the Bible is the main reference for any goal that can be set. The two scriptures in Mathew 9:28 and Mark 1:14-15 respectively revealed that 1)seeking and having confidence in Jesus is a priority for anyone to have life -2) Christian values should be seen by our neighbor and should be always reflected in our daily lives. One can wonder how someone can say that he/she is a Christian, yet he treats his colleagues’ badly. In this line, PIASS staff was reminded that colleague’s care requires attention, joint work with a clear achievement, adjusting from one’s perspective to the colleague’s perspective but also never forgetting to say Thank you for the work done
“Put yourself in a place of the customer; you will know what they don’t like,” Prof Benoit said. PIASS staff was reminded that when Customers are filling out many forms, waiting too long, circulating from offices to office to get services, there is no customer care, a routine that should be avoided. Instead, simple procedures should be disposed to provide good and quick service.
“Customer care requires a change of mind and looking for solutions, being sincere and never giving impossible promises- say No where it is necessary, but in a proper way,” he encouraged everyone
The retreat was very productive as it helped the staff to carry out a self assessment on service delivered, achieved activities in this ending year of 2014 and also to plan together for the next Academic year 2015.
Prof Dr. Benoit Girardin , Vice Chancellor Speaking about Customer & Colleagues care
Rev Prof Dr. Elisée MUSEMAKWELI Dean of FTRS addressing the participants, topic: Spiritual input on “ Caring the neighbor”